My Room

Home | Archives for Sarry SanIntroductionHow do I host a My Room session?How do I join a colleague’s My Room session?Introduction My Room is a collaboration tool used to perform Group Chat, initiate a Conference Call using a Conference Bridge, or to perform Desktop Sharing with multiple people. You can enter another contact’s Room as a guest or invite contacts … Read More

Creating a Contact Group

Home | Archives for Sarry SanIntroductionHow do I create a contact group?Introduction With Connect, you have access to your corporate directory, enabling you to reach key colleagues or anyone in your company from your mobile phone. Connect allows you to create Contact Groups. These might represent groups of users you frequently contact. For example, you could create a group of … Read More

Send and Receive Chats

Home | Archives for Sarry SanIntroductionHow do I send chat messages?How do I send a chat from a contact’s profile?How do I receive chat messages? Introduction Connect helps you stay in touch with colleagues using chat, for quick interactions when it’s not convenient to talk. There are two ways to send a chat message – from the message window and … Read More

Call Pull

Home | Archives for Sarry SanIntroductionHow do I Pull a Call?Introduction You can seamlessly pull your active calls from your desktop to your mobile, when you’re in transition, with the Call Pull feature. How do I Pull a Call? To pull a call, open the menu and tap on Pull Call. The call will move from your desktop Communicator application … Read More

Transferring Calls

Home | Archives for Sarry SanIntroductionHow do I perform a Blind Transfer?How do I perform a Consulted Transfer? IntroductionIf you are on an active call, you can transfer calls to another contact within the company directory or an ad-hoc number. This article provides details on the following transferring calls with Connect related topics. How do I perform a Blind Transfer? … Read More

Initiating a Three Way Call

Home | Archives for Sarry SanIntroductionHow do I initiate a three-way call?Introduction This article provides details on placing a three-way call. How do I initiate a three-way call? To create a three-way conference call, while you are on an active call, select the Options icon in the bottom-right corner of your screen. Then choose Conference. You can then select from … Read More

Placing Voice and Video Calls

Home | Archives for Sarry SanIntroductionHow do I place a voice call?How do I place a voice call using the Dialpad?How do I place a video call?How do I place a call from a chat?Introduction Connect allows you to place and receive business calls over the cellular network using your business phone number. This article provides details on placing voice … Read More

Placing a Call on Hold

Home | Archives for Sarry SanIntroductionHow do I place a call on hold?Introduction This article provides details on placing a call on hold. How do I place a call on hold? To put a call on hold, during an active call, select the Hold button. The caller will go on hold and hear the on-hold audio file that has been … Read More

Getting Started

Home | Archives for Sarry SanIntroductionHow do I download and configure Connect?Introduction Connect is a mobile app optimized for business messaging and calling. Connect keeps mobile professionals fully connected to the workplace with easy access to people and information from their smartphone. It uses your business identity when you make business calls, so you can maintain a professional business image, … Read More

End User – Speed Dialing

End User Speed Dialing